This form must be completed for every call which requires another team member to call the customer. This could be a customer returning a call or wanting to talk to specific team member regarding a booking. A copy of this form is sent to management who will match the number of completed forms to the number of incoming calls answered.

This is for training purposes and will help us improve our customer communication and services.

Call process - The below is what will be checked when monitoring your calls

Good morning / afternoon, Lakeside & Brentwood Karting, {YOUR NAME} speaking, may I take your name please?

First Name

Thank you, {CUSTOMERS NAME}, before we get started can I take a contact number just in case we get cut off?

SMS Number

Excellent, how may I help you {CUSTOMERS NAME}

PAUSE AND LISTEN TO THE CUSTOMER

Note: If you need to ask a staff member a question please make sure you let the customer before putting them on hold

What information do you need to pass over to the team member

Please associate this call with the circuit the customer was inquiring about.

SEND CALL REPORT